Last updated: April 7, 2026
We collect information you provide directly: account details (name, email, company), CRM data (contacts, deals, emails), and payment information processed by Stripe. We also collect usage data (log-in times, feature usage, IP addresses) and device information (browser type, operating system).
We use your information to: (a) provide and maintain the Service; (b) process payments; (c) send transactional emails (password resets, invitations, billing); (d) improve the Service through analytics; (e) provide customer support; (f) comply with legal obligations.
Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including access controls, automated backups, and regular security audits. However, no method of transmission or storage is 100% secure.
We do not sell your personal information. We may share data with: (a) service providers who assist in operating the Service (Stripe for payments, SendGrid for email delivery); (b) law enforcement when required by law; (c) in connection with a merger or acquisition. All third-party providers are bound by data processing agreements.
PipelineIQ may use AI to assist with email drafting, content suggestions, and analytics. Your data processed by AI features is not used to train models and is subject to the same privacy protections as all other data.
We retain your data for as long as your account is active. Upon account deletion, your data will be permanently removed within 30 days. Backups may retain data for up to 90 days after deletion.
You have the right to: (a) access your data; (b) correct inaccurate data; (c) export your data; (d) request deletion of your data; (e) opt out of non-essential communications. To exercise these rights, contact us at the address below.
We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.
The Service is not intended for individuals under 18. We do not knowingly collect data from minors.
Your data may be transferred to and processed in the United States. By using the Service, you consent to this transfer.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification.
For privacy-related inquiries, contact us at team@pipelineiqcrm.com.